Returns and Refunds

At Root & River, every piece is crafted with care and intention. If something isn’t quite right, we’ll handle it thoughtfully and fairly.

Change of Mind Returns (Online Orders)

If you’ve changed your mind, you have the right to cancel your order within 14 days of delivery. Once you’ve notified us of your cancellation, you then have a further 14 days to return the item(s).
  • To be eligible for a change-of-mind return, items must be:
  • Unused, unwashed, and unmarked
  • In original packaging, with any tags or labels intact
  • Returned with reasonable care (items handled beyond what is necessary to inspect may be subject to a deduction for diminished value)
  • Return postage costs are the responsibility of the customer unless the item is faulty.

Yoga Mat Returns

Yoga mats are delivered rolled for transit. If you wish to return a mat due to a change of mind, it must be:
  • Unused and unmarked
  • Returned rolled as received, with the printed surface facing outward
  • In original packaging
Incorrect rolling — particularly in colder climates — can cause cracking or surface damage to the printed layer. Returns showing damage caused by incorrect rolling may not be eligible for a full refund, unless the item is faulty. Once unrolled and used, yoga mats are no longer eligible for return.

Faulty or Damaged Items

If your order arrives faulty, damaged, or not as described, your statutory rights apply. Please contact us within 7 days of delivery, providing: Your order number A brief description of the issue Clear photographs of the damaged item Where an item is faulty, we will offer a replacement or full refund, including return postage where required.

Non-Returnable Items

For hygiene and practical reasons, the following cannot be returned once used, unless faulty:
  • Yoga mats
  • Practice shawls
  • Support blocks

How to Start a Return

Email us at info@rootandriveryoga.com with: Your order number The item(s) you wish to return Your reason for return (optional, but helpful) Please do not send items back without contacting us first.

Refunds

Once your return is received and inspected, refunds are processed within 5–7 working days to your original payment method. Original shipping fees are non-refundable for change-of-mind returns. We reserve the right to reduce the refund amount if items are returned in a condition that prevents resale.